SHIPPING & RETURNS

ORDER & SHIPPING CONFIRMATION

You will receive an order confirmation email immediately after placing your order. Please note that confirmations may take up to 3 days if there are a large number of drops. Once your order has shipped, you will receive a shipping confirmation via email. This email includes your shipping service provider and package tracking information.

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SHIPPING

LOPHIEL currently offers European shipping. Applicable import duties and taxes may apply to your order. LOPHIEL is not responsible for import duties or taxes in the destination country. It is the customer's responsibility to pay these import duties and taxes. LOPHIEL has no control over these fees and cannot predict their amounts. Local laws require customers to obtain special import permits.

Shipping to the UK: All orders to the UK must go through a customs declaration. Therefore, additional costs may be incurred at the time of delivery. Orders will be shipped Monday through Friday, excluding holidays.

The supplier has set aside 24 business hours for him to process orders, and in any case orders will be processed from Monday to Friday. A tracking number for each order will be provided to the customer at the time of shipment. The package will be delivered to the address listed in the designated space on the box. If the recipient is not present at the time of delivery, a message will be left for the customer. It is the customer's responsibility to ensure they receive their order.

LOPHIEL is not responsible for non-returnability of products. If you need assistance, please contact our support at support@lophiel.com.

Sweden

Standard delivery

3-5 business days

Free shipping

European countries

Standard delivery time 4-7 business days

Free shipping